Privacy Policy

Last updated: May 20, 2026

Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Information We Collect

Personal Information

When you use our services or contact us, we may collect the following personal information:

• Full name
• Email address
• Service preferences and selections
• Information about your pets (species, age, health concerns)
• Communication history with our practice

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Time zone setting
• Operating system and platform
• Pages visited and time spent on pages

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our animal care services
• To communicate with you about appointments and services
• To send you updates, newsletters, and marketing communications (with your consent)
• To respond to your inquiries and provide customer support
• To improve our website and services
• To maintain records for regulatory compliance
• To analyze usage patterns and optimize user experience

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: Processing necessary to provide services you've requested
• Consent: Where you have given explicit consent for specific processing activities
• Legitimate interests: Where processing is necessary for our legitimate business interests
• Legal obligation: Where we must process data to comply with legal requirements

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers: Companies that perform services on our behalf (email delivery, website hosting)
• Veterinary specialists: When referrals are necessary for your pet's care (with your consent)
• Legal authorities: When required by law or to protect our rights

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Client records are maintained for a minimum of seven years following the last service date, in accordance with professional regulations.

Your Rights

Under data protection law, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing in certain circumstances
• Portability: Request transfer of your data to another organization
• Objection: Object to processing based on legitimate interests
• Withdrawal of consent: Withdraw consent for processing at any time

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Restricted access to personal data on a need-to-know basis
• Staff training on data protection principles

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookies Policy.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us so we can take appropriate action.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 127 Riverside Gardens, Bristol BS8 4PQ, United Kingdom

Supervisory Authority

If you are not satisfied with our response to your concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.